Terms of Sales
These terms of sales determine the terms and conditions under which the company offers and sells its products.
Article 2 : Knowledge of the terms
These terms apply to all sales of products on the website, the seller can modify them at any time.
The terms can be viewed on the website, the customer acknowledges having read the terms at the time of ordering, and declares that he accepts them without reservation.
Article 3 : Products
The characteristics of the products are made available to the buyer on the website. The information is written in French. The company undertakes to make the products offered available, however it may happen that the products become unavailable.
The illustrations of the products sold have no contractual value.
The products are the property of the company until payment of the indicated price.
The seller undertakes to ship the customer's order within the allotted time. In the event of a problem, he undertakes to inform the customer. In the event of defective products or those not corresponding to the order, he reimburses or exchanges the product. The seller guarantees the conformity of the products presented.
Article 4 : Product names
The products presented will bear their original name, however if the name is not obvious, information
additional information will be provided in the product description.
Article 5 : Order
To place an order, the customer must provide personal information (name and surname, telephone number, email address, billing and delivery address). In accordance with article 1316-1 of the Civil Code, the customer undertakes to provide true identification elements.
The customer will have to follow specific steps to complete his order: information on the characteristics of the product, choice of product, indication of the customer's personal data, order summary, acceptance of the GTC, payment, awaiting delivery.
Payment is due when ordering.
The company will have the right to refuse an order in the event of the insolvency of the customer or of a default in payment of the order concerned or of a previous dispute.
The customer will receive after his payment a confirmation email with a summary of his order, then another email when his package will be taken care of by the carrier.
Article 6 : Price
The prices are expressed in Euro, the advertised price will be the invoiced price, only the delivery costs will be added.
Article 7 : Means of payment
The customer can pay by credit card (French credit card, visa or mastercard), via stripe or paypal.
Payment by credit card is secure, the information transmitted is subject to SSL protocol and
encrypted for their protection. The customer confirms that he is the holder of the card to be debited.
Once the payment is validated, the transaction is immediately debited. If the customer does not have the sum of the order, or if he is not authorized to use his card, the payment will be refused and the order canceled.
Article 8 : Delivery
Sale and delivery is possible in the following countries: France, Belgium, Switzerland, Spain, Italy, Germany.
The shipping costs are fixed in a fixed way according to the destinations and the weight of the package. Depending on the destination country, the customer may have customs fees to pay, the company is not affected by these fees.
Delivery is made to the address indicated when ordering. Products are delivered within two to ten days of receipt of payment. When the customer orders several products at the same time, the order may be shipped in several packages and have different delivery times.
In the event of an exceptional delay, the customer will be notified by email. The delays related to the carrier are not the responsibility of the company.
When the customer takes possession of the product, he becomes solely responsible for any damage to the product.
Article 9 : Reception
Upon receipt of the products, the customer must check their condition. In the event of a defective or damaged product during transport, the company undertakes to reimburse the customer or to exchange the product. Any complaint relating to a product defect is accepted if the customer provides proof (copy of invoice, photos).
Article 10 : Damage
The company is not responsible for any damage of any kind, both material and immaterial or bodily, which could result from a malfunction or from the improper use of the products sold.
Article 11 : Withdrawal
In accordance with article L.121-20 of the Consumer Code, the customer has a period of fourteen days to withdraw that he can exercise without having to justify reasons or pay penalties, with the exception of return costs.
The customer must then return the products within this period, in perfect condition and in their original packaging, complete, accompanied by a copy of the invoice and a bank identity statement. The customer will have to pay the return costs and keep the proof of the parcel deposit.
The reimbursement of the sums paid will be made by crediting the customer's bank account within thirty days of receipt of the returned products at the latest. Incomplete, worn, damaged or soiled products will not be eligible for reimbursement.
Article 12 : French law
These general conditions of sale are subject to French law and to the Vienna Convention on contracts for the international sale of goods. The language of this contract is French. This version is the only authentic version.
Article 13 : French law
The seller is required to collect personal information in the context of the sale. In accordance with French data protection law, the customer has the right to access, modify, rectify and delete data concerning him. Article 34 of the law "computing and freedom" n / 78-17 of January 6, 1978.